Athena Queries

Q1.1 What to do when a video does not play?

Solution

STEP 1 : Check the browser you are using

STEP 2 : Windows Explorer & Mozilla Firefox are not compatible with iPRIMED Athena.

STEP 3 : iPRIMED ATHENA works best with Google Chrome or any other browser.

STEP 4 : All the videos and audios will play perfectly fine.

Q1.2 What should I do when the video and audio get stuck?

Solution

STEP 1 : This happen due to multiple commands. Reload the page and you will be able to view the video or audio clip. Take your cursor to the top left corner of your screen as shown in the image and click on the Reload button.

Q2.1 How do I set up the mic on my system?

Solution

STEP 1 : On the top right corner click the ‘Chrome menu’

STEP 2 : Click on ‘settings’

STEP 3 : Click on the ‘search tab’ and type the word ‘mic’

STEP 4 : Scroll down and search under Privacy and security > click on content settings

STEP 5 : Content setting > click on microphone

STEP 6 : Click Default > click on the button on the right to turn mic on.

STEP 7 : Once the button turns blue, the mic is on. Refresh the page and start recording your voice

Q2.2 How do I use the mic and submit my answers?

Solution

STEP 1 : Once the mic is activated, click on the mic symbol. The red circle shows that it is ready to record. Start speaking into the mic.

STEP 2 : Once you start recording, the words will be shown on the system.

STEP 3 : Click on the mic again to re-record your voice.

STEP 4 : Click on the submit button

Q2.3 The mic is setup but I am unable to record my voice.

Solution

STEP 1 : Check if you are using Google Chrome as the browser. Check if it is the updated version.

STEP 2 : If it still does not work, check the function key on the keypad/keyboard to check if the mic has been muted.

STEP 3 : Delete cookies from your history and refresh the platform and try again Go to the Chrome menu > Click on settings > on the search tab, type “cookies”

STEP 4 : Click on Clear browsing data

STEP 5 : Click on Cookies and other site data & Cached images and files > click on Clear data

STEP 6 : Check if the system volume is switched on. It should not be on mute.

Q2.4 What should I when the mic icon on my system is not responding?

Solution

STEP 1 : Click on the reload button and refresh the page.

STEP 2 : Check the solutions for question 2.3

Q2.5 The system is not recording the correct word

Q2.6 The words get repeated when recording my voice.

Solution

STEP 1 : This is a Google voice recording software, occasionally it takes time to recognize the voice of the speaker even you are speaking fluent English.

STEP 2 : It might take 2-3 tries for the software to recognize your voice.

STEP 3 : If it still does not recognize your voice in 5-6 tries, skip the question and move forward to answer the rest of it. You can always come back to answer the question again before submitting the quiz.

STEP 4 : As an exception, you can spell the word to get the right answer. For example: The words “To” or “Is” at times gets recorded as “Two” or “Ease”. In cases like this you can spell the word out.

STEP 5 : Always remember, this Section of exercises is to practice the sentences verbally. Your aim should only be to get some good practice.

Q3.1 After submitting the answers, the correct/incorrect response answer vanishes from the screen.

Solution

STEP 1 : This happens due to the internet connect. Check your internet connection and the speed.

STEP 2 : Then submit the answers. You will be able to view both the correct and incorrect responses

Q3.2 How do I get to see the right answers?

Solution

STEP 1 : At the end of every quiz, you will see a summary with all the questions, the answers you have given and the correct solution. This also shows how many attempts you have made for each question.

Q3.3 I have chosen the correct answer, but it is showing incorrect.

Solution

STEP 1 : Read the question carefully. There are times where we ask you to choose the word that does not fit in the blank.

Q4.1 There can be multiple right answers. The answer I have written is also right but it is showing incorrect.

Solution

STEP 1 : Yes, there can be multiple answers. The system already supports all possible solutions.

STEP 2 : Check for capitalization and punctuations. Make sure you leave a space after inserting any punctuation mark. The answer will show incorrect of they are not inserted correctly.

STEP 3 : The answer will show wrong if the sentence you have framed has change meaning.

STEP 4 : If you still have trouble, please use the Help Icon (Question mark icon) and take a screen with your question. We will be glad to help you.

Q4.2 How do I get to see the right answers?

Solution

STEP 1 : At the end of every quiz, you will see a summary with all the questions, the answers you have given and the correct solution. This also shows how many attempts you have made for each question. The rules of punctuation will only be for that part of the sentence. So, it will be different.

STEP 2 : If you still have trouble, please use the Help Icon (Question mark icon) and take a screen with your question. We will be glad to help you.

Q4.3 When should I use capital letters?

Q4.4 Some answers show to be correct even if I capitalize incorrectly.

Solution

STEP 1 : Capital letters are used in the following places

* At the start of the sentence or after a full stop.
* For a name of a person, town, city and country

If you are referring to yourself. The “I” has to be capitalized.

STEP 2 : If the answer shows correct even if the capitalization is wrong, please send us an email. Please use the Help Icon (Question mark icon) and take a screen with your question. We will be glad to help you.

Q5.1 The Hindi script (text) is not displaying on the screen.

Solution

STEP 1 : Use google chrome and check if you are using the updated version, If not, update your browser. Click on the Chrome menu

STEP 2 : Click on Update Google Chrome. If you don’t see this button, you are on the latest version.